Opening Hours
Monday to Saturday 10am to 5pm

Armadillo Furniture Limited
9 The Parade, Trumpsgreen Road
Virginia Water. GU25 4EH
Contact us on 01784 477744
Find us on Google Maps

Terms and Conditions

Here at Armadillo Furniture every effort is made to ensure that the products you view online correspond as closely as possible to the samples we display in our store or in catalogues.  Due to the nature and style of our furniture and hand crafted production slight variations can occur.  Any indentations, filings, patch work, block work are part and parcel of the reclaimed wood the products are made from.  These natural markings and inaccuracies add to the character of the piece.  No responsibility can be accepted for these variations and we do not select timbers with Welcome to the Armadillo Furniture website terms and conditions for use. These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and conditions you may not use or access this website.

By placing an order with Armadillo Furniture you are agreeing to the Terms and Conditions as set out.  These Terms and Conditions cover the sale of Armadillo Furniture products contained on this website and all promotions run by Armadillo Furniture.

Before placing an order, if you have any questions relating to these Terms and Conditions please contact our customer service representatives by e-mail at armadillo-furniture@outlook.com or call us on 01784 477744 between 9.30AM- 5.30PM Monday-Friday.  We request that you read through these Terms and Conditions carefully before using this website and also read all details regarding our Privacy policy.

Our Rights

We reserve the right to modify or withdraw, temporarily or permanently this website or any part thereof with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the conditions from time to time, and your continued use of the website or any part thereof following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the Armadillo Furniture website.

We reserve the right to accept, refuse or limit your order for any reason including the unavailability of a product, errors in price and product descriptions posted on the website.

Purchase of products

Pricing/Payment

Ordering/Lead times

All orders placed on this website will be subject to the acceptance in accordance with these Terms and Conditions.  All orders are subject to availability.

Upon placing an order, all purchasers will be given an estimated lead time for delivery. Due to the increased congestion in international shipping lines and the high levels of traffic in UK docks, we cannot be held responsible for unforeseen delays in the arrival of goods. We will however do our best to solve any problems these delays might cause. This estimation shall be in no form binding upon Armadillo Furniture and shall at no point be a condition of any contractual obligation with purchasers.

If goods have been made for you i.e. not in stock, then the order is exempt from the cancellation provision under the Consumer Protection (Distance Selling) Regulations 2000.  A cancellation fee of 20% is applicable to all made-to-order/made-to –measure products.  In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty*

A made-to-order/made-to-measure product is a teak furniture item which is not currently in stock.  It is manufactured specifically for you based on your order.  None of the above affects your statutory rights when goods are faulty, or not as described.

On placing your order we will send you an ‘acknowledgement of order’ email indicating that Armadillo Furniture has received your order, the items ordered, payment total and that we are checking availability of stock. Please note this email is not an order confirmation or acceptance.  Quantity and description of your order will be the same as set out in the ‘acknowledgement of order’ email.

Acceptance of your order takes place on dispatch.  We will inform you once your items have been dispatched from our warehouse.  We reserve the right to refuse delivery to any individual or Company.

We reserve the right to discontinue products.

Non-acceptance of an order may be a result of one of the following:

Armadillo Furniture will store ordered furniture at no extra charge for two weeks after its arrival into our warehouse. If a delivery date is arranged for after this time Armadillo Furniture reserve the right to charge 5% per week of the total order as a storage fee until the customer has the goods delivered.

Updating Account Information

It is your responsibility to inform us of any changes to your contact details or delivery addresses.

Online Promotions

Only one promotional code/voucher code may be used per each online transaction.  The promotional code/voucher has no cash value and cannot be redeemed for cash or benefits in kind such as gift vouchers.

Collection

You may collect your item from our warehouse by prior arrangement only.  Collection times can be arranged by contacting customer services 01784 477744 or email armadillo-furniture@outlook.com

International Delivery

Armadillo Furniture currently cannot accept overseas orders online.  We are happy to process orders over the phone.

On signing for your item(s) at the point of collection you/your courier is confirming that the item(s) have been delivered by us satisfactorily. Please note that the guarantee is not valid for items taken outside the UK Mainland.

Important Information

Product Descriptions

Every effort is made to ensure that the products you view online correspond as closely as possible to the samples we display in our store or in catalogues.  Due to the nature and style of our furniture and hand crafted production slight variations can occur.  Any indentations, filings, patch work, block work are part and parcel of the reclaimed wood the products are made from.  These natural markings and inaccuracies add to the character of the piece.  No responsibility can be accepted for these variations and we do not select timbers without inclusions. It is always important to bear in mind that computer browsers may present colours slightly differently.

Our wood

Due to the rustic effect and nature of the timber we use and the handmade quality of the furniture, each piece is likely to be unique in appearance, colour and finish. Dimensions may be +/- 4 CM from the sizes given online, in-store or in our brochures: to avoid disappointment on the day, please bear this in mind when measuring your space and ordering furniture.

Real wood may acclimatise in your home within the first year.  If you experience this please contact our customer services team 01784 477744 or email armadillo-furniture@outlook.com.  You can also read our product care guide for advice and tips.

For the long term maintenance of any solid wood product we recommend that there are no direct sources of heat very close by.  Changing temperatures can cause the wood to shrink or expand. Placing a piece of furniture up against a radiator will exaggerate this and may cause movement and in some cases slight cracking.

On a daily basis the furniture will not require much maintenance apart from dry dusting. We recommend that once a month you apply good quality beeswax or oil depending on your finish to keep the furniture well nourished and safeguard against shrinkage. Rub in and buff to a shine. Armadillo Furniture advise you to avoid using any spray based cleaning products and abrasive products. If in doubt about the finish of your product please contact the store before applying any products.

Guarantee

Furniture is guaranteed for one year from the date of purchase (including sale items, but excluding clearance stock, special purchase and sold as seen items).  This one year guarantee is provided on condition that each item is cared for in accordance with the advice contained on the Armadillo Furniture website and product care guide. Where appropriate Armadillo Furniture will repair the item free of charge during this period, or we will replace the piece at our discretion if we believe this is appropriate.

In the rare event that an item arrives faulty or damaged please contact our Customer Service team on 01784 477744 and we will arrange to collect the damaged item and organise either a replacement or a full refund.  Armadillo Furniture reserves the right to repair an item rather than replacing it.

Refunds will be issued to the card that was used to place the order once the goods have been received back into our warehouse.  If you paid 50% deposit online for your furniture and the further balance upon confirmation of your delivery, your refund may be in two separate instalments.

The wood used in our Armadillo Furniture products often has a rustic look making each item slightly different in colour, appearance, measurements and finish.  We will not exchange items on a 'like for like' basis purely on the grounds of the character of the wood used.

We cannot be held responsible for stain transfers from products to carpets or any other surfaces and recommend the use of carpet protectors and drawer liners.  We advise that you clean your furniture thoroughly to remove any excess stain or wood protector which may remain from the manufacturing and transportation process.

Our guarantees do not apply to items taken outside of the UK Mainland

Our Trading policy does not affect your statutory rights. Armadillo Furniture is based in the UK and trades under UK law and regulations.

Contact Us

It is always important to bear in mind that computer browsers may present colours slightly

Welcome to the Armadillo Furniture website terms and conditions for use. These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and conditions, you may not use or access this website.

By placing an order with Armadillo Furniture you are agreeing to the Terms and Conditions as set out.  These Terms and Conditions cover the sale of Armadillo Furniture products contained on this website and all promotions run by Armadillo Furniture.

Before placing an order, if you have any questions relating to these Terms and Conditions please contact our customer service representatives by e-mail at armadillo-furniture@outlook.com or call us on 01784 477744 between 9.30AM- 5.30PM Monday-Friday.  We request that you read through these Terms and Conditions carefully before using this website and also read all details regarding our Privacy policy.N