Opening Hours
Monday to Saturday 10am to 5pm

Armadillo Furniture Limited
9 The Parade, Trumpsgreen Road
Virginia Water. GU25 4EH
Contact us on 01784 477744
Find us on Google Maps

Refunds and Returns

When purchasing online at Armadillo Furniture if you are not entirely satisfied with your order you are entitled to cancel provided that you exercise your right in writing no longer than seven working days after the day which you receive the goods.  Goods must be returned within 14 days and collection can be arranged with our customer service team and a collection charge will be invoiced. Providing the goods are in perfect resalable condition and in the original packaging Armadillo Furniture will issue a full refund within 30 days less the delivery charge and collection charge.  To arrange a return please contact customer services.

If the product is not in completely saleable condition we reserve the right to refuse a refund on the item. If the goods are not faulty the cost of returning them is your responsibility and the goods are your responsibility until they arrive at the warehouse.  If the original packaging has not been retained Armadillo Furniture will charge a restocking fee of 20% of the total order. Refunds will be issued by cheque or to the credit/debit card that was used to place the order.

In the rare event that an item arrives faulty or damaged please contact our Customer Service team on 01784 477744 and we will arrange to collect the damaged item and organise either a replacement or a full refund.  Armadillo Furniture reserves the right to repair an item rather than replacing it.

Standard Accessory/Small Furniture Delivery Returns

If for any reason you are unhappy with an item, please return it within 14 days of receiving the goods.  Providing the item(s) are still in a completely resalable condition and in their original packaging, we will issue a full refund.

Alternatively you can return accessory items in person to our showroom.

Refunds will be issued to the card which was used to place the order once we have received the item(s) back in our warehouse.

Please note that we will not refund the initial delivery charges except if the item(s) are being returned due to damage or are faulty.

The cost of returning goods is your responsibility and the item(s) are your responsibility until they arrive at our warehouse.  We advise you to obtain a proof of purchase certificate before mailing any items back.

Please note that we will not refund the initial delivery charges except if the item(s) are being returned due to damage or are faulty.

The cost of returning goods is your responsibility and the item(s) are your responsibility until they arrive at our warehouse. We advise you to obtain a proof of purchase certificate before mailing any items back.

Large Furniture/Van Delivery Returns

The following excludes goods which have been made-to-order/made-to-measure (i.e. not in stock at point of ordering) which carry a 20% cancellation fee.

Delivery charges are non-refundable unless the item has been damaged on receipt or deemed faulty at which point Armadillo Furniture will bear the cost and organise collection.

We are unable to offer a refund or exchange on personalised, made to measure bespoke pieces unless they are deemed to have a manufacturing fault.

Please note on reclaimed teak items we will not accept returns or exchange items on a like for like basis due to the character of wood or what we deem reclaimed teak markings.

Customers are responsible for checking all aspects of the order are correct and suitable for your requirements, including measurements, quantities, dimensions, product features, colours and textures. Refunds will not be made for items that are not suitable/do not fit into a property

For reasons of hygiene we cannot refund or exchange used mattresses or pillows unless they are faulty.

Mattresses, cushion pads, bolster cushions and day bed cushions are non-returnable once unwrapped.

All display, ex-display and clearance items are sold as seen without further restoration. All stock items must be paid for in full at the time of order. Display items are non-returnable, non-refundable and a credit note will not be issued if you change your mind.

The following excludes goods which have been made-to-order/made-to-measure which carry a 20% cancellation fee.

When purchasing online at Armadillo Furniture if you are not entirely satisfied with your order you are entitled to cancel provided that you exercise your right in writing no longer than seven working days after the day which you receive the goods.  Goods must be returned within 14 days and collection can be arranged with our customer service team and a collection charge will be invoiced. Providing the goods are in perfect resalable condition and in the original packaging Armadillo Furniture will issue a full refund within 30 days less the delivery charge and collection charge.  To arrange a return please contact customer services.

If the product is not in completely saleable condition, we reserve the right to refuse a refund on the item. If the goods are not faulty the cost of returning them is your responsibility and the goods are your responsibility until they arrive at the warehouse.   If the original packaging has not been retained Armadillo Furniture will charge a restocking fee of 20% of the total order. Refunds will be issued by cheque or to the credit/debit card that was used to place the order.

In the rare event that an item arrives faulty or damaged please contact our Customer Service team on 01784 477744 or email armadillo-furniture@outlook.com and we will arrange to collect the damaged item and organise either a replacement or a full refund.  Armadillo Furniture reserves the right to repair an item rather than replacing it.

Delivery charges are non-refundable unless the item has been damaged on receipt or deemed faulty at which point Armadillo Furniture will bear the cost and organise collection.

We are unable to offer a refund or exchange on personalised, made to measure bespoke pieces unless they are deemed to have a manufacturing fault.

Please note on reclaimed teak items we will not accept returns or exchange items on a like for like basis due to the character of wood or what we deem reclaimed teak markings.

Customers are responsible for checking all aspects of the order are correct and suitable for your requirements, including measurements, quantities, dimensions, product features, colours and textures. Refunds will not be made for items that are not suitable/do not fit into a property

For reasons of hygiene we cannot refund or exchange used mattresses or pillows unless they are faulty.

All display, ex-display and clearance items are sold as seen without further restoration.  All stock items must be paid for in full at the time of order.  Display items are non-returnable, non-refundable and a credit note will not be issued if you change your mind. JKHJH