Opening Hours
Monday to Saturday 10am to 5pm

Armadillo Furniture Limited
9 The Parade, Trumpsgreen Road
Virginia Water. GU25 4EH
Contact us on 01784 477744
Find us on Google Maps

Delivery Policies

Here at Armadillo Furniture we work hard to ensure you get your goods delivered as soon as possible and aim to have them delivered within 14 days of arriving into stock.

For large furniture items our friendly delivery team will contact you in advance to schedule in a mutually suitable day and time.  We'll even call you 1 hour prior to arrival so you don't have to spend a whole day waiting for us to arrive.

You will only be charged one delivery charge for orders containing multiple items. If your order contains a large furniture item, the final delivery charge is based on your post code. Please check the final price displayed at checkout.

To avoid a delivery charge, you can arrange a collection direct from our shop. Simply select the ‘Collect for Free' option. 

All our standard delivery and small furniture items will be dispatched directly from our warehouse and with you within 14 working days of arriving into stock.  If you have placed an order containing a large furniture item or an item out of stock, we will wait until everything arrives into our warehouse so they can be dispatched together

Items will be delivered by an external courier company.  They will require a signature and if you are not at home to receive your goods, you will receive a notification card.  Please liaise with the courier company directly to all standard delivery and small furniture items that are 'IN STOCK' or subject to an 'ordering time' require 100% payment at point of ordering.

All standard delivery and small furniture items that are 'IN STOCK' or subject to an 'ordering time' require 100% payment at point of ordering.

On accessory deliveries you are paying for shipment to your front door.

Deliveries are charged depending on the distance being travelled.  Please check price stated when ordering.  The price includes assembly to most areas and if requested any removal of packaging.  On Large furniture and 2 man delivery services you are paying for a delivery to ground or first floor by stairs or by lift to any floor.  If you are on the second floor or above or have any access issues, please call 01784 477744 for quotes.  It is your responsibility to make the salesperson aware of this issue at the time of the sale.  If not, then charges will be applied at the time of booking delivery.

All items must be signed for at the point of delivery.  In signing the delivery note, you are acknowledging that the item(s) delivered are in good condition and in no way faulty or damaged. If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods of the value thereof

Should no one be present to receive the furniture at the pre-arranged time, a relevant delivery fee will be charged (irrespective of your invoice) for re-delivery.  We cannot deliver to empty properties or leave in out buildings

48 hours’ notice is requested for cancellation of a pre-arranged delivery.  If you do not inform us, a second delivery slot will need to be arranged which will be subject to a second delivery charge.  The subsequent delivery date will be earliest possible, but will depend on availability.

It is your responsibility to ensure that the furniture purchased will fit into your property.  When our drivers arrive at your house, space for the item needs to be ready and clear.  Please make sure you measure correctly before ordering any furniture, consider skirting boards when measuring alcoves, any staircases, doorways or tight spaces which the product will go through.  There will be an extra charge for deliveries above the first floor and if extra persons are needed.

All large furniture items that are subject to an ordering time require a 50% deposit at point of order.  The remaining 50% payment will be requested when your delivery has been scheduled.

All large 'IN STOCK' items require 100% payment at point of ordering.

‘ON ORDER’ items are currently not in stock but have been ordered.  We anticipate an average 4-8 weeks’ delivery but as soon as the order is placed we will give you an estimated delivery date.

Please Note for All Deliveries:

Our delivery teams are unable to remove windows, door frames or hoist items to upper levels we are prepared to deliver to an agent of your choice who may do this on our behalf.  Please note however that any product returns or replacements will only be made at ground floor level.

We will not be held liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay to unforeseen circumstances outside of reasonable control of Armadillo Furniture or due to any reasonable rescheduling of delivery.

It is the customer’s responsibility to make sure all ordered goods will fit along the delivery route and into the designated space

To comply with Health & safety our drivers cannot remove, reposition or dispose of other items of furniture for you.  They also cannot remove their shoes.

It is the responsibility of the customer to provide non-slippery protection for their floors (both for carpets, tiled and wooden flooring), from the front door to the final placement of the item.  We cannot carry and provide enough protection sheeting for all our deliveries.  Armadillo Furniture cannot be held responsible for damage to floors or carpets if they are insufficiently protected.

When our drivers arrive at your house, space for your item needs to be clear and ready.

We cannot be held responsible for stain transfers from products to carpets or any other surfaces and recommend the use of carpet protectors and drawer liners.  We advise that you clean your furniture thoroughly to remove any excess stain or wood protector which may remain from the manufacturing and transportation process.

If you choose to collect item(s) from our warehouse, you or your courier are responsible for the product once the collection note has been signed.  Armadillo Furniture is not responsible for damage or product problems due to assembly.

Our guarantees do not apply to items taken outside of the UK Mainland.

4 – 8 weeks for delivery however this is only an approximation and so cannot be guaranteed.

Large Furniture/ Van Delivery Terms and Conditions:

Deliveries are charged depending on the distance being travelled.  Please check price stated when ordering. The price includes assembly within the M25, an additional £20 will be added for installation please request upon ordering.  On Large furniture and 2 man delivery services you are paying for a delivery to ground or first floor by stairs or by lift to any floor.  If you are on the second floor or above or have any access issues, please call 01784 477744 for quotes.  It is your responsibility to make the salesperson aware of this issue at the time of the sale.  If not, then charges will be applied at the time of booking delivery.  Deliveries outside of the M25 area will not have packaging removed unless pre-booked, this additional service is chargeable.

All items must be signed for at the point of delivery.  In signing the delivery note, you are acknowledging that the item(s) delivered are in good condition and in no way faulty or damaged.  If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods of the value thereof.

Should no one be present to receive the furniture at the pre-arranged time, a relevant delivery fee will be charged (irrespective of your invoice) for re-delivery.

48 hours notice is requested for cancellation of a pre arranged delivery.  If you do not inform us, a second delivery slot will need to be arranged which will be subject to a second delivery charge.  The subsequent delivery date will be earliest possible, nut will depend on availability.

It is your responsibility to ensure that the furniture purchased will fit into your property.  When our drivers arrive at your house, space for the item needs to be ready and clear.  Please make sure you measure correctly before ordering any furniture, consider skirting boards when measuring alcoves, any staircases, doorways or tight spaces which the product will go through. There will be an extra charge for deliveries above the first floor and if extra persons are needed.

All large furniture items that are subject to an ordering time require a 50% deposit at point of order.  The remaining 50% payment will be requested when your delivery has been scheduled.

All large 'IN STOCK' items require 100% payment at point of ordering.

‘ON ORDER’ items are currently not in stock but have been ordered.  We anticipate an average 8-12 weeks for delivery however this is only an approximation and so cannot be guaranteed. JHK